Support Policy

Support Policy

At Zicnic.com, we are committed to providing excellent customer support and ensuring your satisfaction. Our support policy outlines the guidelines for accessing and receiving assistance from our customer support team. Please read the following details:

Contacting Customer Support:

You can reach our customer support team via Telephone +91-7083580888 or email support@zicnic.com.
Our customer support team operates during 10am to 6 pm Monday to Saturday.
Please provide relevant details about your inquiry or issue to help us assist you effectively.
We strive to respond to your queries and concerns promptly within 24 Hours.

Types of Support:

Our customer support team can assist you with the following types of inquiries:
Product-related queries: Information about products, features, specifications, etc.
Order inquiries: Tracking order status, delivery updates, payment-related issues, etc.
Returns and exchanges: Assisting with the return process, providing RMA numbers, refund status, etc.

Technical support: Troubleshooting website navigation, account-related issues, etc.
General assistance: Any other questions or concerns related to our services or policies.

Support Channels:

We offer support through multiple channels to cater to your preferences:

Phone support: Call our helpline number to speak directly with our customer support representatives.
Email support: Send an email to our support team with your query, and we will respond accordingly.

Support Availability:

Our customer support team is available during 10am to 6 pm Monday to Saturday.
We strive to respond to your inquiries within 24 hours. However, response times may vary depending on the volume of inquiries.

Support Language:

Our customer support team primarily provides support in Hindi /or English only.
We endeavor to address queries in other languages, but response times may be slightly longer.

Issue Resolution:

Our customer support team will make every effort to resolve your issue promptly and satisfactorily.
In case your inquiry requires further investigation or involves a complex issue, we may require additional time to provide a resolution. We will keep you informed of the progress.

We value your feedback and suggestions to improve our services.
Please feel free to share your feedback, suggestions, or ideas with our customer support team.
Your input helps us enhance our offerings and provide a better customer experience.

Policy Updates:

We reserve the right to modify or update our support policy without prior notice. Any changes will be effective immediately upon posting on our website-zicnic.com
We are dedicated to providing exceptional support and ensuring your shopping experience with us is enjoyable. Should you have any questions or concerns, please don’t hesitate to contact our customer support team.